hackney homes
About
Hackney Homes is the arms length management organisation (ALMO) that manages council stock on behalf of London Borough of Hackney. Established in 2006, it is working towards becoming a ‘two star housing service’ which will enable it to release additional Government money to spend on getting its homes to the Decent Homes standard.
Challenge
To support this key strategic objective, in early 2007 Hackney Homes took the decision to replace its existing housing management system with an up to date, fit for purpose system which would enable the delivery of excellent customer services to its residents.
The new, integrated system would not only provide a single view of residents’ records to Hackney Homes staff, reducing the need for them to refer to paper files or other systems or for residents to repeat requests or queries, but would also support multiple contact channels including phone and the internet, improving choice and access for residents.
Solution
In order to ensure the system that would best fit Hackney Homes’ requirements was selected and that best possible value for money was achieved, the ALMO engaged NCC Group, independent ICT specialists, to project manage the procurement and implementation using the OJEU Competitive Dialogue Procurement route. NCC Group was recommended to Hackney Homes following its work on similar projects for ALMOs including Hounslow Homes and Derby Homes and for local authorities including London Borough of Hackney.
The team of consultants from NCC Group initially worked closely with Hackney Homes’ ICT Services management to prepare a detailed specification, schedules and tender documentation. The initial PQQ was issued in March 2007, with further ITPDs released in August and October 2007 and a final tender issued in December 2007. Responses were managed by the NCC Group team.
Results
The preferred bidder was selected in January 2008, and the procurement stage of the project was completed in May 2008 when Hackney Homes signed a contract with Civica UK Ltd for its ‘Universal Housing’ integrated housing management system, worth over £2million over seven years.
Ian Lever, NCC Group Director responsible for Hackney Homes commented:
“ICT Services management at Hackney Homes had a clear vision for how the ICT strategy would deliver the organisation’s strategic objectives, beginning with the selection and implementation of the new system. They provided excellent quality input to the team of NCC Group consultants, allowing us to collectively deliver the best all-round solution for the organisation.”
NCC Group is now working with Hackney Homes and Civica UK Ltd to implement the new system.
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NCC Group is a leading global provider of independent IT assurance, security and consultancy services. As a trusted advisor, we help over 15,000 public, private and not for profit sector organisations, including 92 of the FTSE 100, to make the most efficient use of information and technology and to manage the associated risks.
Challenge
In order to deliver an integrated and successful housing management service to local authority tenants, an effective information system is fundamental
Solution
Leading independent IT Consultancy, NCC Group was brought on board to carry out a set of business process reviews across all aspects of the organisation that were to be affected by the IHMS implementation
Results
On completion of the reviews, NCC Group's consultants produced a recommendation report to use as a baseline for the new IHMS and as a benchmark to measure the success of the overall implementation